Refund Policy

We want you to have a server that works. If you are not happy with it, you can have your money back. This page explains how.

14-day money-back guarantee

You can request a refund within 14 days of your purchase, for any reason. You do not need to explain yourself, and we do not ask you to justify the request. Approved refunds are returned in full to the payment method you used.

This applies to your first payment and to one-off purchases. It also applies to a renewal payment where you tell us within 14 days of that renewal that you did not want it.

Your statutory rights

If you are a consumer in the UK or EU you also have a statutory right to withdraw from the contract within 14 days of ordering. Nothing in this policy limits that right, or any other right you have under consumer law where you live.

How to request a refund

Our payment provider, Paddle, is the merchant of record for your purchase. Request a refund at paddle.net using the email address you bought with, or through the link in your receipt email.

You can also email support@bifrosthosting.com and we will raise it with Paddle for you. We aim to reply within two working days. Refunds are processed within 14 days and typically reach your account within 5 to 10 working days, depending on your bank.

Cancelling

You can cancel your subscription at any time from your dashboard. Cancelling stops the next renewal — your server keeps running until the end of the period you have already paid for.

Getting your world back

Whatever the outcome of a refund request, your world is yours. You can download it at any time from your dashboard, and we keep it available for 30 days after cancellation. We will never withhold your world data over a billing dispute.